Edes online promise that if at any time you are unhappy with your new product we will credit you your money back, fuss and hassle free!
All items purchased from our website www.edeshousewares.co.uk can be returned through our free postal service by calling our friendly customer services department on 0344 826 1339 where you will be given an RMA number to put into the table on the delivery note.
Please note we are unable to process a returned product without the RMA number.
When returning any items(s) Edes online will only process refunds, we do not accept exchanges. The only exclusion being if there is another product of the exact same price you would rather have, then we would do an immediate swap once we have received the returning product.
The only brand which has been excluded from this refund policy is Dualit. Rather than refunding your money back, we will send your faulty item back to Dualit to be repaired.